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SUPPORT

ONLINE RETURN POLICY

We ship every watch in perfect condition free of any manufacturing defects along with its warranty and fully packaged, however, should be unsatisfied with your purchase we will offer a refund subject to certain conditions. You must contact our Customer Services department to arrange a complimentary shipping label along with your reason for requesting a refund. You should return the watch in the same condition you received it, unworn and unused, and in its original packaging along with its warranty card. Upon receipt of your returned item, we undertake a thorough inspection and compare the watch with the images previously taken before the sale. Provided there are no issues with the returned watch we will process your refund onto the same method of payment as in the original sale. Should we be unable to issue a refund we will explain our reasons and where appropriate share data which we believe supports our decision.

WARRANTY INFORMATION

Your watch is a genuine Tag Heuer timepiece and as such is designed to last for many years.  The manufacturer warrants that your watch is free of defects however should you notice something wrong with your watch your first point of contact is the retailer, us.

CARE RECOMMENDATIONS FOR YOUR WATCH 

All quartz watches are powered by batteries that will last several years. If your quartz watch has stopped you must replace the battery as soon as possible. A defective battery can cause damage to your watch unless replaced immediately. Your watch has been manufactured to last for many years however we remind customers that prolonged contact with some chemicals or direct sunlight can cause damage. Ensure any creams, soap or perfumes have dried before putting your watch on. Whilst every TAG Heuer watch offers water resistance it is important to note that water resistance can not be guaranteed. The water resistance can be affected by shock or simply the aging of the components. We recommend regular servicing for those who regularly expose their watch to water. To clean your watch use a microfibre cloth or soft toothbrush dipped in warm water and gently clean the top of the watch, dial and band. Do not use any cleaning agents as these may leave particles on the watch which can be harmful. TAG Heuer provides a professional ultrasonic clean as part of their service offering.

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